Learning Outcomes

Upon successful completion of this course, SMEs will be able to:
1. gain knowledge of systems and techniques to manage and strategically position their business
2. evaluate market opportunities, conduct SWOT analysis, analyse target customers, assess competitors and potential strategic partnerships
3. learn about tools for assessing foreign markets and strategic evaluation models in Africa
4. understand the challenges and the unique position in contrast to larger organizations
5. identify and analyze factors for successful strategies as well as reasons for failure based on specific case studies
6. understand the importance of strategy for growth, sustainability and innovation
7. understand customer centricity and having an outside-in perspective
Syllabus
Module 1 – Understand the importance of defining the right strategy in a fast changing world and to apply specific tools, models and processes
Module 2 – Defining a winning strategy – cascading choices, market positioning, SWOT Analysis, market analysis
Module 3 – Measuring and understanding your customer
Module 4 – Innovation Management and having an Innovation Culture
Module 5 – Key success factors that contribute to high growth and how to manage a high growth company
Module 6 – Customer Experience Value (CXV)