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Business Automation

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Course Description

This course teaches the key skills in understanding, mapping, designing, analyzing, automating and monitoring business operation processes. You will learn how your business processes relate to your customers and the delivery of value. SMEs will learn to analyze organizational performance from a process perspective, redesign processes using value-focused techniques, design workflows and implement them in their business.

If you are a business owner, leader or manager engaged in operations or business transformation, then this course is for you.

Learning Outcomes

Upon successful completion of this course, SMEs will be able to:

  1. identify and understand the business automation processes
  2. develop an implementation and integration strategy for their business processes
  3. assess the efficiency and effectiveness of their business from a process perspective
  4. conduct process improvements and identify any weaknesses in a process design
  5. determine the role of technology in supporting their processes


Module 1 – Business Process Management Lifecycle (goal setting, process design, process implementation, process enactment and measurement, and process evaluation)

Module 2 – Process identification and mapping

Module 3 – Process analysis and design

Module 4 – Process automation and innovation

Module 5 – Process monitoring & mining (Managing processes, metrics and dashboard)

Module 6 – Business transformation and supporting technologies (workflow management and process analytics)

Module 7- Customer Journey Map


Course Curriculum

Module 1- Business Processes
Business Processes 00:00:00
Module 2 - Business process Management
Business process Management 00:00:00
Module 3- Business Process Management Lifecycle
Business Process Management Lifecycle 00:00:00
Module 4- Business Automation
Business Automation 00:00:00
Module 5- Process Mapping
Process Mapping 00:00:00
Module 6- Process Optimization
Process Optimization 00:00:00
Module 7- Conclusion
Conclusion 00:00:00
Case Studies
Case Studies 00:00:00

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