Course Description

This course teaches critical skills in understanding, mapping, designing, analyzing, automating, and monitoring business operation processes. You will learn how your business processes relate to your customers and the delivery of value. SMEs will learn to analyze organizational performance from a process perspective, redesign processes using value-focused techniques, design workflows, and implement them in their business.

This course is for you if you are a business owner, leader, or manager engaged in operations or business transformation.

Learning Outcomes

Upon successful completion of this course, SMEs will be able to:

  1. identify and understand the business automation processes
  2. develop an implementation and integration strategy for their business processes
  3. assess the efficiency and effectiveness of their business from a process perspective
  4. conduct process improvements and identify any weaknesses in a process design
  5. determine the role of technology in supporting their processes


Module 1 – Business Process Management Lifecycle (goal setting, process design, process implementation, process enactment and measurement, and process evaluation)

Module 2 – Process identification and mapping

Module 3 – Process analysis and design

Module 4 – Process automation and innovation

Module 5 – Process monitoring & mining (Managing processes, metrics and dashboard)

Module 6 – Business transformation and supporting technologies (workflow management and process analytics)

Module 7- Customer Journey Map


Course Curriculum

Module 1- Business Processes
Business Processes 00:00:00
Module 2 - Business process Management
Business process Management 00:00:00
Module 3- Business Process Management Lifecycle
Business Process Management Lifecycle 00:00:00
Module 4- Business Automation
Business Automation 00:00:00
Module 5- Process Mapping
Process Mapping 00:00:00
Module 6- Process Optimization
Process Optimization 00:00:00
Module 7- Conclusion
Conclusion 00:00:00
Case Studies
Case Studies 00:00:00

Course Reviews


2 ratings
  • 5 stars2
  • 4 stars0
  • 3 stars0
  • 2 stars0
  • 1 stars0
  1. Business Automation Review


    This a very insightful presentation. It emphasizes the fact that business process automation is as good as it design or layout and how the business owners or users understand the process. The easier the process flow the better it can be understood by its uses and clients and so is the design of its automation needs to enhance efficiency.

  2. My Business Processes


    I love the tools that were included at the class. I have written out my business processes before now , mapped and aligned them using MURAL and implementing them in bits . As a start up, being the main brain/ core expert is very hard , we cant afford to onboard a business developer , business strategist or business resilience officer at the moment.

Apply for Course33 SEATS LEFT
  • 180 Days
  • 50 SEATS



Top Rated Course

Course Reviews

  • Week 1- Maximizing your value

    Helpful 5

    The pricing information and case studies provided were extremely helpful.
  • Sustainable Leadership & Strategic Decision Making

    Different angle 4

    I really like this course, especially the case study. From the angle it come from a business owner can clearly say if it goal is to make his idea become a big company or a startup that's ok with the curent market/selling stage. My second point is the process part, the most difficult think is to connect the team with the goal and mission but that is the most important to set process in daily activities. I would like to learn more about the best team engagement methods. Thanks for this wonderful courses. .
  • Maximizing your Business Value

    1000% satisfaction 5

    I love this course because it allowed me to learn many other tips that I did not master and that I could implement within my different businesses especially the part related to Digital Marketing because it is my life that.
  • Maximizing your Business Value


    extremely interesting.
    Christian Ogougbe
  • Sustainable Leadership & Strategic Decision Making


    Very helpful.
    Christian Ogougbe