Course Description

This course teaches business owners how their business processes relate to their operations, customers and the delivery of value. Entrepreneurs will learn to analyze organizational performance from an operational standpoint, implementing value focused techniques in their business. If you are looking at business transformation for your company, this course is for you.

Learning Outcomes

Upon completion of the course, entrepreneurs will be able to:

1. Understand how to implement change management strategy to better align your company to its business strategy and vision
2. Implement the right (and affordable) technology solution to improve your business processes
3. Ensure your business is delivering value to the customer and operating efficiently by having the right metrics and mechanisms in place
4. Understand you customer profiles, improve service quality and reduce cost to serve

Syllabus

Module 1: Data Analysis: understanding business issues through data to create conceptual business evaluations

Module 2: Process Improvement: building the right mechanisms to audit your operations, gain new insights and drive continuous improvements

Module 3: Managing your people and having a lean efficient structure